Scheduler

June 4, 2026

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Overview <span style="margin: 0px; padding: 0px;" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{" objectid":"e3aa47dd-6144-4e6a-80e3-5f080c390a48|107","classid":1073872969,"properties":[469775450,"default",201340122,"2",134233614,"true",469778129,"default",335572020,"1",469777841,"calibri",469777842,"calibri",469777844,"calibri",469769226,"calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"calibri",201341986,"1"]}"="">Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones: <span style="margin: 0px; padding: 0px;" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{" objectid":"e3aa47dd-6144-4e6a-80e3-5f080c390a48|107","classid":1073872969,"properties":[469775450,"default",201340122,"2",134233614,"true",469778129,"default",335572020,"1",469777841,"calibri",469777842,"calibri",469777844,"calibri",469769226,"calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"calibri",201341986,"1"]}"="">Central (CST) - 7:30a-5p CST<span style="margin: 0px; padding: 0px;" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{" objectid":"e3aa47dd-6144-4e6a-80e3-5f080c390a48|107","classid":1073872969,"properties":[469775450,"default",201340122,"2",134233614,"true",469778129,"default",335572020,"1",469777841,"calibri",469777842,"calibri",469777844,"calibri",469769226,"calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"calibri",201341986,"1"]}"="">Mountain (MST) - 8a-5p MST<span style="margin: 0px; padding: 0px;" data-ccp-parastyle="Default" data-ccp-parastyle-defn="{" objectid":"e3aa47dd-6144-4e6a-80e3-5f080c390a48|107","classid":1073872969,"properties":[469775450,"default",201340122,"2",134233614,"true",469778129,"default",335572020,"1",469777841,"calibri",469777842,"calibri",469777844,"calibri",469769226,"calibri",335551500,"0",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777843,"calibri",201341986,"1"]}"="">Eastern (EST) - 7:30a-7p EST Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul><li>Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li><li>People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li><li>Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li></ul>Get to Know Your Team: <ul><li>Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.</li></ul>Learn About a Day in the Life of a Scheduler:<div style="position: relative; overflow: hidden; aspect-ratio: 1920/1080;"><iframe style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0; margin: 0; overflow: hidden;" title="Synthesia video player - Ardent- A Day in the Life - Contact Scheduler" src="https://share.synthesia.io/embeds/videos/881a6817-c257-4935-ab24-8d30764e0df8" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></div> Responsibilities <ul><li>Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR).</li><li>Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines.</li><li>Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time.</li><li>Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.</li><li>Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.</li><li>Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals.</li><li>Partners effectively with leadership, peers, and support staff to achieve departmental goals.</li><li>Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.</li></ul> Qualifications Required Qualifications<ul><li>High School Diploma or GED equivalent.</li><li>Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.</li><li>Knowledge of standard office procedures and equipment.</li><li>Excellent communication skills.</li><li>Excellent attendance management.</li><li>Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.</li></ul>Preferred Qualifications<ul><li>Associate degree or higher in related field of study.</li><li>1+ year healthcare background/experience and/or call center experience.</li><li>2+ years of experience working in a healthcare field/role or call center environment.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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