Program Manager (Risk Ops Enablement)

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Requirements

  • 6+ years of experience in risk program management, strategy, management consulting, business operations, and/or operations program management
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  • The ability to dig deep into the data and think from first principles while delivering the best results
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  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
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  • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations
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  • Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
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  • Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them
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  • (Desirable) 2+ years in consulting
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  • (Desirable) Experience with SQL or willingness to learn
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  • (Desirable) MBA or other graduate degree
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  • (Desirable) Prior experience partnering with Product, Eng, and Operations teams preferred
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  • We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement

What the job involves

  • The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations
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  • These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g. , Risk Product) and risk-adjacent (e.g. , Policy) teams
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  • More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users
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  • You’ll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high priority problem spaces that change the trajectory of Risk Operations
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  • You’ll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org
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  • Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
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  • Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
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  • Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
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  • Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness
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  • Embody our Operating Principles and foster Stripe’s values and culture
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