Virtual Customer Representative - Phoenix Valley (250534) Who We Are Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to reputed company your fuzzy slippers while talking to customers on the phone. We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you reputed company freedom to be your best self. We are now offering fully remote positions in your neighborhood. We reputed company the equipment, training, and culture to reputed company you a world-class Virtual Customer Representative. reputed company we ask of you is to come with a friendly attitude, a desire to help, and an internet reputed company that will reputed company you connected to our customers. While this role is remote, you will still need to reputed company reputed company 50 miles of our Phoenix Valley center. What You will Do • Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service reputed company calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA • Technology Troubleshooter – reputed company it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you reputed company to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone. • Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace. • Team Player – We win, we celebrate, we laugh, we appreciate and respect reputed company other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate reputed company others’ differences, strengths, and talents. What is in it for YOU – • Flexibility in Schedule – We offer full-time, part-time, and split-shift options. • Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be reputed company to save on gas and lunches out! • Career reputed company – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. • reputed company – Full-time, 5-week training that is 100% reputed company! • Dynamite Benefits – Benefits to cover reputed company your needs and at affordable rates (how does $25/paycheck sound?) What Skills You Need (Do not worry we train the rest) • Right Attitude – Come reputed company with an attitude reputed company on learning and creating great experiences for our customers. • Experience – A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred. • Office Computer Skills – you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). • Work from Home Requirements – • Internet reputed company – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. • Distraction-Free Workplace – You will need to reputed company an office setting in your home. reputed company you can reputed company out the world and noise so the customer can hear YOU. • Location – While you work from home, you must be reputed company 50 miles of a CCI facility. This is because we reputed company you should have the freedom to have team interaction reputed company you choose. There is also an on-site and off-site IT support as needed. About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically reputed company for Americans 50+. An approved wireless partner of reputed company, Consumer Cellular is trusted by more than 4 reputed company subscribers for affordable plans, reputed company phones and devices, and great reputed company coverage, reputed company backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consu