Technical Writer Intern

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<p style="text-align:left">Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.</p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>We’re transforming the software industry.  We’re Flexera.  With<span> </span></span></span><b><span>more than 50,000 customers</span></b><span><span><span> </span>across the world, we</span></span><span><span>’</span></span><span><span>re achieving<span> </span></span></span><span><span>that goal</span></span><span><span>.<span> </span></span></span><span><span>But<span> </span></span></span><span><span>we know<span> </span></span></span><span><span>we can’t do any of that without our team</span></span><span><span>. </span></span><span><span><span> </span></span></span><span><span>Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why<span> </span></span></span><b><span>we’re consistently recognized by Gartner, Forrester and IDC</span></b><span><span><span> </span>as a category leader in the marketplace.</span> </span>Learn more at<span> </span><b>flexera.com</b></p><p style="text-align:inherit"></p><div><div><p><b><span>About the Role</span></b><span> </span></p></div><div><p><span><span>We are seeking a Technical Writer Intern to join our Knowledge Management team. In this role, you will help edit and refine knowledge base articles to ensure they are clear, concise, and aligned with the Flexera Knowledge Base Style Guide. You will leverage both our internal style guide and an AI-powered editing tool to produce high-quality, customer-facing content that improves the<span> </span></span><span>user</span><span><span> </span>experience.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>This is an excellent opportunity for someone passionate about technical communication, content quality, and learning how to apply style standards in a real-world environment.</span></span><span> </span></p></div><p></p><div><p><b><span>Core</span><span><span> </span>Responsibilities</span></b><span> </span></p></div><div><ul><li><p><span><span>Edit and format knowledge base articles to ensure compliance with the Flexera Knowledge Base Style Guide.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Use an AI agent to assist in rewriting and improving article clarity, tone, and structure.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure all articles follow approved templates and maintain consistency in terminology, grammar, and branding.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with subject matter experts and the knowledge management team to clarify technical details when needed.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Review and validate AI-generated edits for accuracy and adherence to style guidelines.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Track and document edits in the content management system.</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Required Skills and Qualifications</span></b><span> </span></p></div><div><ul><li><p><span><span>Currently pursuing or recently completed a degree in<span> </span></span><span>Technical Communication, English, Professional Writing, Information Technology, or a related field.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong writing and editing skills with attention to detail.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Familiarity with style guides.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to understand and simplify technical concepts for a non-technical audience.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Comfortable using AI tools and learning new technologies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Excellent organizational and time management skills.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Preferred Qualifications</span></b><span> </span></p></div><div><ul><li><p><span><span>Experience with knowledge base platforms or content management systems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Basic understanding of APIs, SaaS products, or IT terminology.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Interest in UX writing and content strategy.</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>What You’ll Gain</span></b><span> </span></p></div><div><ul><li><p><span><span>Hands-on experience applying a corporate style guide to real-world content.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Exposure to AI-assisted content editing workflows.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Mentorship from<span> </span></span><span>an<span> </span></span><span>experienced technical writer and knowledge manager.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Opportunity to build a portfolio of published work.</span></span><span> </span></p></li></ul></div></div><p style="text-align:inherit"></p><div><p style="text-align:left"><span><span>Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. </span></span></p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI<span> </span></span></span><span><span>(Diversity, Equity, and Inclusion)<span> </span></span></span><span><span>council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.</span></span></p></div><div><p style="text-align:inherit"></p><p style="text-align:left"><span><span>W</span></span><span><span>e encourage candidates requiring accommodations to please let us know by emailing</span></span><span><span><span> </span></span></span><a href="mailto:careers@flexera.com" target="_blank" rel="noopener noreferrer"><u><span>careers@flexera.com</span></u></a><span><span>.</span></span></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...