SWI Admin Asst II

April 27, 2026

Other Jobs To Apply

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">Optional dental, vision, and life insurance—at rates much lower than most private plans</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">Flexible spending accounts for added tax savings on health and dependent care</li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Verdana, sans-serif">Employee discounts on things like gym memberships, electronics, and entertainment</li> </ul> You also might qualify for <a title="" href="https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service" target="_blank" rel="noopener">Public Service Loan Forgiveness</a>, which could help you pay off federal student loans faster. You can see all the details here: <a title="" href="https://ers.texas.gov/PDFs/recruitment-brochures/state-agency-recruitment-brochure" target="_blank" rel="noopener">ERS recruitment brochure</a> Functional Title: SWI Admin Asst II Job Title: SWI Admin Asst II Agency: Dept of Family & Protectve Svc Department: Statewide Intake Screener Posting Number: 15904 Closing Date: 04/27/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $2,694.33 - $3,946.25 Pay Frequency: Monthly Salary Group: TEXAS-A-11 Shift: Compressed Weekend Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: HOUSTON Job Location Address: 2525 MURWORTH Other Locations: MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS Brief Job Description: The position is located at the Statewide Intake (SWI) contact center of the Department of Protective and Family Services (DFPS). Responsibilities involve routine administrative work in SWI’s Support Staff department. The position ensures calls placed to SWI are properly routed, and information processed by SWI Protective Services Specialists is routed, assigned, and called out correctly. The position works under moderate supervision, and routinely interacts with internal and external DFPS staff, the public, law enforcement agencies, and other organizations Essential Job Functions: Answers, routes, and documents calls to the SWI administrative lines. Provides information and resources to callers. Processes mailing and faxing to DFPS and state agencies. Provides field notification of high priority, time sensitive, and after hour reports. Prepares faxes and mailed correspondence for intake processing. Performs other duties as assigned and required to maintain unit and business operations. Knowledge, Skills and Abilities: Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to communicate effectively. Registrations, Licensure Requirements or Certifications: None required. Initial Screening Criteria: One-year experience in clerical or administrative work. Graduation from a standard high school or equivalent. Experience and education may be substituted for one another. Additional Information: Applicants selected for interviews will be required to complete an in-basket exercise. Review our <a style="color:#0563c1;text-decoration:underline" href="https://ng.accesshr.hhsc.state.tx.us/user_guides/documents/Tips%20for%20Success%20When%20Applying%20at%20DFPS_%20DSHS_%20and%20HHSC.pdf" target="_blank" rel="noopener">Tips for Success when applying for jobs at DFPS, DSHS and HHSC</a>. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at <a style="color:#0563c1;text-decoration:underline" href="https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/" target="_blank" rel="noopener">Texas State Auditor's Office - Job Descriptions</a>. You may also contact the DFPS Military Liaison at <a style="color:#0563c1;text-decoration:underline" href="mailto:dfpsmilvets@dfps.texas.gov">dfpsmilvets@dfps.texas.gov</a> with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by <a style="color:#0563c1;text-decoration:underline" href="https://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=4&ti=1&pt=10&ch=213" target="_blank" rel="noopener">Texas Administrative Code (TAC 206 and 213)</a> to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: <a style="color:#0563c1;text-decoration:underline" title="https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents" href="https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents" target="_blank" rel="noopener">https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents</a> . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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