<p><b>About Kendra Scott</b></p><p>We are a fashion-lifestyle brand built on big dreams, colorful confidence, and inspired design. Our mission is centered around Family, Fashion, and Philanthropy. At Kendra Scott, we believe that our employees and customers are the essence of our brand, and giving back is the truest form of success. Our innovative approach is reflected in the design of our modern facilities and our expanding retail environments nationwide.</p><p><b>Position Overview</b></p><p>As a Retail Lead Associate, you will play a vital role in supporting our Store Leadership Team by delivering outstanding customer experiences and assisting with daily store operations. Your input in training and motivating team members will be invaluable in fostering a positive environment. You are expected to embody the Kendra Scott culture and mission while passionately driving our brand's success.</p><p><b>Your Responsibilities</b></p><ul><li><b>Customer Focused:</b> You set the standard for WOW service, ensuring every guest feels valued. Training and developing team members to provide exceptional service is a key priority.</li><li><b>Drive Results:</b> As an emerging leader, you will learn to maximize sales and productivity through meaningful guest interactions.</li><li><b>Build Networks:</b> You will explore opportunities to enhance brand awareness through community initiatives and help achieve our philanthropic goals.</li><li><b>Instill Trust:</b> Committed to safety and compliance, you will uphold Kendra Scott policies and create a trustworthy environment.</li><li><b>Effective Communication:</b> Guests and team members will look to you for product expertise and style guidance, ensuring you tailor recommendations to meet their needs.</li><li><b>Nimble:</b> You will easily adapt to various roles including sales, events, and back-of-house operations, demonstrating curiosity and a willingness to learn.</li><li><b>Collaboration:</b> Supporting your team in delivering outstanding experiences is essential; you will engage in open communication and shared accountability.</li><li><b>Take Action:</b> Making a positive impact on guests' experiences is your priority. You will proactively resolve concerns and embrace new challenges with enthusiasm.</li><li><b>Display Courage:</b> You will set clear goals and provide constructive feedback to help others succeed, fostering a culture of growth and achievement.</li></ul><p><b>Minimum Requirements</b></p><ul><li>Must be over the age of 18.</li><li>Ability to lift and move at least 50 lbs.</li><li>Ability to bend, squat, twist, and reach.</li><li>Ability to stand and/or walk for at least 6 hours per shift.</li><li>Flexible availability for evening, weekend, and holiday shifts.</li></ul><p><b>Our Ideal Candidate Has:</b></p><ul><li>Retail and/or customer service experience.</li><li>A passion for exceptional customer service and relationship building.</li><li>Strong problem-solving skills and a positive mindset under pressure.</li><li>Excellent organizational and communication skills.</li><li>A keen interest in fashion and helping others discover their personal style.</li><li>A growth mindset, embracing learning and new ideas.</li><li>A commitment to community service and philanthropy.</li><li>A shared appreciation for our core values of Family, Fashion, and Philanthropy.</li><li>Availability to work at least 30 hours per week, including nights and weekends.</li><li>Ability to adapt to a changing schedule.</li></ul><p>We are an equal opportunity employer and value diversity within our company.</p><p><b>Compensation Information</b></p><p>The hourly pay for this role ranges from $19.00 to $22.00, complemented by a revenue sharing incentive of 0.5%. Salary may vary based on various factors, including the store's location.</p>