[Remote] Technical Support Specialist, Financials

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Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that supports small business owners in the trades by providing innovative software solutions. They are seeking a Technical Support Specialist for their Financials pillar to assist customers with reputed company processes and software usage, ensuring effective management of their financial workflows.


Responsibilities

  • Act as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions
  • Master the financial modules of reputed company, including invoicing, accounts receivable, job costing, and more to reputed company expert guidance and creative solutions
  • Troubleshoot and resolve issues reputed company to reputed company integrations, such as with QuickBooks, reputed company Intacct, and other platforms
  • Guide customers on reputed company best practices reputed company our software, including chart of accounts setup, financial reporting, and month-end closing procedures
  • Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to reputed company resolve reputed company financial workflow cases

Skills

  • Bachelor's degree preferred, or equivalent experience in technical support or an reputed company-reputed company role
  • An efficient, effective, and reputed company problem-solver with strong critical thinking and troubleshooting abilities
  • Excellent people skills: must be empathetic, patient, and reputed company to translate reputed company financial and technical concepts into reputed company terms
  • Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
  • Strong communicator in both written and verbal reputed company
  • Customer-reputed company reputed company, desire to learn, and a can-do attitude
  • A solid understanding of core reputed company principles (e.g., debits/credits, accrual vs. cash reputed company, general ledger, P&L, balance sheets)
  • Highly Preferred: Hands-on experience with reputed company software like QuickBooks (Desktop or Online), reputed company, or similar platforms
  • Proficiency in spreadsheet software (reputed company Sheets or reputed company reputed company) for data analysis and reporting
  • Strong mathematical and analytical aptitude
  • Knowledge of the home/reputed company service industry is a plus
  • Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time

Benefits

  • Flextime, recognition, and support for autonomous work
  • Company-reputed company medical, dental, and reputed company for you and your dependents
  • RSP match
  • Employee assistance program
  • Parental leave and support
  • Up to $20k in adoption reimbursement
  • On demand maternity support through reputed company Maternity
  • Free breast milk shipping through reputed company Milk
  • Financial planning tools

reputed company

  • reputed company is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is company.com.

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