Remote Technical Specialist

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<h2>Overview</h2> <p>When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.</p> <p> </p> <p>In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.</p> <p> </p> <p>The Remote Technical Specialist plays a critical role in delivering high-level technical support to clients and field teams. This position involves installing, diagnosing, and resolving hardware, software, and network-related issues without the need for an on-site visit. The Remote Technical Specialist ensures customer satisfaction by providing timely and efficient solutions while leveraging remote diagnostic tools and expertise.</p> <p> </p> <p>The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.</p> <h2>Responsibilities</h2> <p>+       Monitors dispatch queue and respond to client printing/scanning/faxing issues.</p> <p>+       Remote / Proactive support for Kyocera Fleet Manager (KFS).</p> <p>+       Supports field service technicians and/or customers with network connectivity issues and error codes related to Kyocera products.</p> <p>+       Project a positive company image during virtual sessions with exceptional communication skills, excellent customer service and personal grooming.</p> <p>+       Keep current with new technology through off-site manufacturer's classes and online training.</p> <p>+       Perform equipment network installations remotely utilizing KFS and/or KM NetViewer.</p> <p>+       Supports Kyocera Cloud Applications.</p> <p>+       Work closely with client IT departments to ensure device address books are updated prior to network installations.</p> <p>+       Collaborate with customer service team to receive, prioritize, and accurately close service calls.</p> <p>+       Perform other duties as assigned.</p> <h2>Qualifications</h2> <p>Required:</p> <p>+       A+ Certification or equivalent industry experience.</p> <p>+       Working knowledge of Apple and Microsoft operating systems.</p> <p>+       Working knowledge of common office applications such as Microsoft Word, Excel, Adobe Acrobat, etc.</p> <p>+       Minimum two years’ experience providing remote customer support.</p> <p>+       Ability to perform accurate data entry.</p> <p>+       Physical requirements: ability to bend, lift 50 pounds.</p> <p>+       Strong customer service skills.</p> <p> </p> <p>Preferred:</p> <p>+       Net+ certification or equivalent industry experience.</p> <p>+       Minimum training 2 current Kyocera or other manufacturers on-line apps or “connectivity” courses.</p> <p>+       Certification in HIPPA and other personal privacy requirements.</p> <p>+       Minimum five years of copier/printer break-fix experience.</p> <p> </p> <p> </p> <p> </p> <p>Note</p> <p>This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.</p> <p> </p> <p>Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.</p> <p> </p> <p>KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.</p> <p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...