[Remote] Bilingual Customer Service

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Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual (French and English) Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring high-quality service through virtual channels.


Responsibilities

  • Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
  • Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
  • Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
  • Understands and knows how to prioritize patient symptoms based on the information provided
  • Documents accurately and promptly

Skills

  • Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred
  • Bilingual in French and English, must be fluent in both oral and written skills
  • Must be located in Ontario
  • Exceptional customer service, communication, computer, and software skills are required
  • Ability to self-direct and self-organize, and to accurately record required information/details are a must have
  • Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time
  • Able to work independently as well as part of a team, with excellent verbal and written skills is required
  • Excellent organizational skills
  • Well-developed interpersonal and customer service skills, to effectively communicate with clients
  • Effective problem-solving and conflict management skills
  • This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement
  • Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable

Benefits

  • Comprehensive benefits
  • Pension
  • Flexible pay options
  • Car-loan support
  • Housing solutions
  • Exclusive staff perks
  • Tuition support
  • Training
  • Meaningful career pathways

Company Overview

  • We are an enterprising not-for-profit health care provider and innovator with 118 years of impact in Canada. It was founded in 1908, and is headquartered in Markham, Ontario, CA, with a workforce of 5001-10000 employees. Its website is https://sehc.com/.

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