Job Description

Department: Ground Operations

Pay Rate: $20.72 per hour

Overview

Ramp Agents at Southwest work outside to guide planes, move bags and cargo, help with de-icing during cold weather, and keep the operation running smoothly. It is a busy, hands-on role that requires teamwork to ensure flights leave on time. The role offers learning opportunities and experience in aviation operations while contributing to safe and on-time flight operations.

Eligibility and Notes for External Applicants

External applicants should note: Southwest Airlines may consider current Colorado residents only. If you have been interviewed by phone, virtually, or in person and not selected for the Ramp Agent position at DEN within the last 12 months, your interest may be reconsidered.

Benefits

• Fly for free (for you and eligible dependents) on any open seat on Southwest flights
• 401(k) retirement plan with dollar-for-dollar company match up to 10% of eligible earnings
• Potential for annual profit-sharing contributions
• Competitive health insurance for you and dependents
• Health plan options begin on the first day of employment with enrollment within 30 days
• Additional benefits information:

Role Summary

Ramp Agents perform outside duties to support aircraft operations, including guiding planes, loading/unloading baggage and cargo, de-icing, and ensuring smooth operations for on-time departures. The role is hands-on and involves teamwork and active participation in daily ramp activities. A day on the ramp provides practical experience in aviation operations.

Duties and Responsibilities

• Provide friendly service and maintain positive relationships with internal and external customers
• Work cooperatively to support the company’s success
• Provide customer service to travelers and cargo/baggage services by servicing aircraft at ramps and terminals
• Load, unload, service, guide, and direct Company aircraft
• Receive and record customer baggage, air freight, mail, and company materials
• Handle loading, stowing, and unloading of baggage, cargo, air mail, ballast, and materials per plan from Operations
• Transport cargo and baggage to/from aircraft and prepare related records
• Warehousing, weighing, stacking, picking up and delivering air cargo; verify forms and correct discrepancies
• Safeguard passengers' baggage, air cargo, and other materials from weather, loss, theft, damage
• Use jetway stairs to carry items to the aircraft bin
• Review cargo forms for accuracy and correct as needed
• Perform interior cabin cleaning, including cleaning windows, galleys, and disposal containers
• Service lavatories and operate related carts
• May perform duties of a Provisioning Agent, stocking aircraft interiors and maintaining inventory
• Transport cabin and cleaning equipment between areas
• Operate and/or drive motorized equipment (belt loaders, lift trucks, etc.)
• Move push carts and containers as required
• Work in areas around terminals, hangars, and freight facilities, indoors and outdoors
• Work in varying weather conditions and around jet and machinery noise
• Complete forms and paperwork per procedures and enter data into the company system
• Duties may vary by station size and organization
• Provide friendly service to coworkers and customers; interact with delivery agents and shippers
• Meet any physical ability requirements listed in the job description
• May perform other duties as directed by leadership

Knowledge, Skills and Responsibilities

• Ability to work well in a team and manage stress
• Complete Ramp Agent training with 90% average and an evaluation period
• Ability to read documents, follow instructions, and understand ramp procedures, rules, and regulations
• Aware of hazards and able to handle emergencies as needed
• Work under tight time constraints to achieve quick aircraft turns
• Meet grooming standards as outlined in company policies and labor agreement
• Communicate information verbally and via radio equipment

Education

• No education requirement

Experience

• No experience requirement

Licensing/Certification

• Must possess a valid state motor vehicle operator's license
• Must obtain a SIDA badge and meet local airport requirements
• May be required to obtain a Customs Seal for international flights

Physical Abilities

• Lift/move items of 70 pounds regularly; repeatedly lift 40–50 pounds on raised surfaces
• Climb, bend, kneel, crawl, and stoop; work in cramped or high places
• Carry heavy items up/down jetway stairs; wear prescribed uniforms

Other Qualifications

• Well-groomed appearance per company guidelines
• U.S. citizen or authorization to work in the United States
• Minimum age 18
• Ability to comply with attendance standards
• Ability to work shifts and/or overtime

*The pay amount does not guarantee employment for any specific period. **401(k) match contributions vest per plan rules. ***Profit-sharing contributions vest per plan rules.

Equal Opportunity Southwest Airlines is an Equal Opportunity Employer.

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