### Job Summary Under the general direction of the Associate Dean of Academic Programs and in partnership with the Programs Team, the Program Services Coordinator performs a variety of administrative duties in support of credit and noncredit programs. This position plays an integral role in the development and ongoing management of educational programs offered by CPaCE, with a strong focus on student services. Responsibilities include serving as a student support specialist for admissions, registration, financial processes, and graduation requirements, as well as responding to general inquiries from prospective and current students. The program team structure emphasizes flexibility to support both credit and noncredit programs, building capacity across areas to foster growth. Reporting relationships and responsibilities are aligned with educational programs rather than a single program manager, ensuring support wherever needed. Additionally, the coordinator manages purchasing course materials and supplies to guarantee timely arrival before the start of each course. ### Key Responsibilities - Pro-actively provide general administrative support for credit and/or professional development programs including coordinating course level operational tasks including logistics, scheduling, instructor support and event planning. - Serve as a service liaison to internal CPaCE team (ex: finance, marketing, students services, Dean's Office) to support smooth program execution. - Contribute to service process improvements and documentation and utilization of systems and tools to enhance efficiency and consistency. - Provide cross functional support as needed to maintain team agility. ### Department Academic Programs ### Time Base 1.0 time-base, 40 hours per week. ### Duration of Appointment This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date. ### Classification Administrative Support Coordinator I ### Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. - Hiring Range: The hiring range for this position is $4,128 (Step #2) - $4,295 (Step #4) per month commensurate with candidate's education, experience, skills, and training. - CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,047 (Step #1) - $5,896 (Step #20) per month.   ### Benefits At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program is just one way the CSU demonstrates its dedication to your success and well-being. Employees with a .50 FTE appointment exceeding six months and one day are eligible for full benefits. Eligible employees have access to this comprehensive benefits package, which includes: - **Generous Paid Time Off**: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual. - **Comprehensive Health Coverage**: A variety of medical, dental, and vision plans to suit your needs. - **Retirement Plans**: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457. - **Educational Benefits**: Tuition fee waivers for employees and eligible dependents. - **Employee Assistance Program (EAP)**: Confidential counseling and support services for employees and their families. - **Additional Perks**: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance. The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable [CSU Employee Benefits Summary](https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf) for details on the benefits available. Additionally, the [CSU Total Compensation Calculator](https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx) is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary. ### Knowledge, Skills, and Abilities Strong organizational skills and attention to detail. Ability to manage competing deadlines in a fast-paced environment. Effective written and verbal communication skills. Ability to collaborate with diverse teams and stakeholders. Customer service orientation and problem-solving mindset. Familiarity with university operations and systems a plus. Learning management systems (e.g., Canvas). Project tracking tools or internal databases Event coordination tools and virtual platforms Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence." ### Education and Experience - Bachelor's degree in education, public administration, business or related field preferred - 4 years of administrative support required, 1-3 years of scheduling, event planning or educational/program operations preferred. - May require occasional early morning, evening or weekend availability to support program operations and events. · ### Application Procedures Click “Apply Now” to complete the CSULB Online Employment Application. Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. ### Physical Summary Sedentary work- Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).  ### Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).  A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. ### Equal Employment Statement Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. ### Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.