Program Manager (Fixed-term employment/Remote)

April 27, 2026

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ABOUT GENERATION At <a href="https://www.generation.org/" target="_blank" rel="noopener noreferrer">Generation</a>, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries. When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country. POSITION OVERVIEW We are looking for an exceptional Program Manager to manage Generation United States’ new program offering targeting job seekers searching for employment in the Age of AI. You will be joining at an exciting time for Generation United States, as we leverage our extensive experience placing learners into jobs to develop and launch a new program offering that can serve a range of jobseekers who require last-mile support to secure employment. The training program is free to learners, part-time, online and mostly asynchronous, with personalized career coaching (by both human coach and AI-enabled coaching and feedback tools). Reporting to the Head of U.S. Programs, the Program Manager will oversee the full-cycle of learner engagement, including the recruitment and screening of learners, employability coaching, daily program operations and coordination for post-program job placement and support. The Program Manager will oversee a Recruitment Coordinator and Employability Coach to start and work closely with other delivery team members to deliver an exceptional learner experience. This is a full-time, fixed-term, 6-month position funded through October 2026; continued employment thereafter is contingent upon the availability of funding. While this role is predominantly remote, there may be quarterly domestic travel and/or in-person events. Working hours are primarily from 9 to 5 pm ET; at times working hours may need to adjust to support learner recruitment and program operations. This role requires regular video presence during working hours; candidates should have a dedicated, distraction-free workspace. Preference for candidates based in Atlanta, GA or Washington D.C. Salary is dependent on location (range in Atlanta is $65K-$78K, range in DC area is $75K - $90K). RESPONSIBILITIES The Program Manager will: Learner Recruitment <ul> <li>Identify, develop and manage partnerships with national, regional and local organizations to support learner recruitment, in coordination with the Head of U.S. Programs</li> <li>Oversee the learner recruitment process (in collaboration with the Global Marketing team and the Recruitment Coordinator), the selection process, any communications and onboarding for learners</li> <li>Manage and support Recruitment Coordinator(s), responsible for conducting outreach activities to source prospective learners, managing digital recruitment platform, screening applicants and managing all communications with prospective applicants, learners and alumni</li> <li>Represent Generation at online or in-person events in support of partnership development and learner recruitment</li> </ul> Learner Support <ul> <li>Manage and support Employability Coach(es), responsible for delivering tailored career coaching to learners in support of their placement into jobs</li> <li>Manage and oversee industry volunteers who provide mock interview and other supports to learners, including scheduling, training and communications</li> <li>Coordinate with Employability Coach and Employer Engagement Manager to connect learners to interview opportunities post-program</li> <li>Oversee learner progress by frequently reviewing and analyzing learner data (e.g., attendance, assignments, assessments, etc.), tracking assignment completion, leveraging relevant digital tools like Canvas and Salesforce, and suggesting and implementing strategies to support learner needs, program completion and job placement rates</li> </ul> Program Management <ul> <li>Serve as first point of contact for learner inquires during and after the training program</li> <li>Manage learner documentation and operational resources</li> <li>Oversee data collection across the learner lifecycle, with support from the Global Data & Impact team</li> <li>Collaborate with other US delivery team members to deliver coherent and consistent learner experience</li> <li>Coordinate with Generation’s Digital and Curriculum & Instruction teams on setting up and monitoring digital tools to support delivery (e.g. recruitment portals, Canvas, AI career coaching tool)</li> <li>Work closely with Generation’s Global Functional teams, especially Program Delivery Support, Data & Impact, and Curriculum & Instruction to consult on program design, monitor and troubleshoot outcomes, and make recommendations for operational improvements</li> <li>Work with the global HR team and Head of U.S. programs to recruit qualified candidates for full-time positions as needed (E.g., Recruitment Coordinator, Employability Coach)</li> <li>Effectively use digital tools such as Teams, Slack and Google Drive to perform daily tasks and collaborate in a remote working environment</li> <li>Avoid legal liability issues through thorough adherence to Generation policy, procedure, and guidelines.</li> </ul> ABOUT YOU Required experience and skills: <ul> <li>You have at least 4 years of operational or strategic experience, with experience at an educational/ training organization and/or a non-profit a plus</li> <li>You have at least 2 years of experience managing a team, managing complex tasks and coordinating across a broad range of stakeholders, both virtually and in-person</li> <li>You have strong relationship building skills and excellent communication skills (writing + oral expression that can work for different audiences)</li> <li>Comfort with analyzing and utilizing data to inform operational decisions and learning new technology</li> </ul> Preferred experience and skills: <ul> <li>You have experience recruiting learners at-scale, including but not limited to marketing / outreach best practices and relationships with local workforce organizations or like-minded organizations</li> <li>Experience in workforce development or other training management roles</li> <li>Experience working with a diverse set of beneficiaries</li> <li>Proficient with Canvas or similar LMS tools, Salesforce and Google Workspace</li> </ul> Mindset: <ul> <li>You are proactive self-starter, able to work autonomously and collaboratively with others in a remote work environment</li> <li>You can work in a fast-paced, changing environment, take ownership and are entrepreneurial</li> <li>You are results driven, able to quantify success by developing metrics/analytics</li> <li>You believe in our mission, that fulfilling employment can change lives, and are passionate about doing social good </li> </ul> <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Atlanta, Georgia (Remote)</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">US Programs</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Fixed Term Contract</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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