(Part Time) Passenger Service Agent

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Position in Shawnee, KS

Position: Passenger Service Agent (Flexible/Contract, Shawnee) Employer: Southwest Airlines (Hiring in Shawnee) Based in: Shawnee, KS (a key business district) Experience: Open to all levels.

Compensation: $17-$21/Hour (approx. $23.4k/Year) Benefits: Benefits may be available based on employment type. Project-based work with clear objectives.

Core Focus

Apply your your professional skills skills at our Shawnee location.

  • This Shawnee-based role is an excellent opportunity for professionals skilled in relevant skills.
  • Our Southwest Airlines team in Shawnee, KS is growing.
  • Benefit from working in Shawnee, a key hub for the Aviation industry.

Deliver Legendary Hospitality on the Ground

About Southwest Airlines & The Role

Southwest Airlines is famous for a culture built on a "Servant's Heart" and a "Fun-LUVing Attitude." We are actively searching for a Part Time Passenger Service Agent to bring that legendary hospitality to our airport terminal operations. If you are passionate about helping others and are seeking part time customer service jobs that offer thrilling, fast-paced, and fully on-site work environments, your search ends here. You will be the crucial link between our customers and their final destinations, ensuring every interaction is infused with warmth and efficiency.

Why Choose a Part Time Aviation Career?

Industry reviews consistently highlight Southwest as a premier employer. One recent employee testimonial captures the essence of this role: "Finding a part time job that actually respects your time while offering full flight benefits is rare, but Southwest delivers. I work my shifts at the ticket counter and the gate, interacting with amazing travelers all day, and then I use my flight perks to explore the country. This part time schedule is perfect for my lifestyle, and the team culture is unbelievably supportive."

Comprehensive Daily Responsibilities

  • First-Class Lobby Assistance: Greet customers warmly as they enter the departures hall. Guide them through the self-service kiosk check-in process, expertly tag and route their checked luggage, and handle oversized sporting equipment or pet carriers with the utmost care.
  • Seamless Gate Management: Take ownership of the boarding process. Deliver engaging, clear public announcements, efficiently verify passenger counts against the flight manifest, and coordinate closely with the ramp crew to guarantee on-time flight departures.
  • Service Recovery & Empathy: Transform stressful travel disruptions into positive experiences. When weather or mechanical issues arise, you will actively rebook flights, provide transparent updates, and offer sincere empathy to frustrated passengers.
  • Baggage Claim Resolution: Stationed occasionally in the arrivals hall, you will assist customers with delayed or damaged luggage, utilizing global tracking systems to reunite passengers with their belongings quickly.

Exceptional Part Time Rewards

We take care of our people so they can take care of our customers. Your part time benefits package includes:

  • Free Travel: Fly for free on Southwest Airlines (standby) and enjoy heavily discounted travel on global partner airlines.
  • ProfitSharing: Be a true part of our success. We share our financial wins directly with our employees through our legendary ProfitSharing program.
  • Retirement Matching: Build your future with an aggressive 401(k) company match.
  • Wellness & Support: Access to comprehensive Employee Assistance Programs (EAP) and health benefit options.

Requirements

  • Must be at least 18 years of age and possess a High School diploma or GED.
  • Ability to work a flexible part time schedule, which will include rotating shifts of early mornings, late evenings, weekends, and holidays.
  • Must be capable of repeatedly lifting and maneuvering luggage up to 50 pounds.
  • This role is 100% on-site at the airport (no remote options available).
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...