Part-Time IT Support Assistant

Other Jobs To Apply

<h3><strong><span style="font-size: 18px;">Who Are We? </span></strong></h3> <p>TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients. </p><p><br></p><p> </p> <h3><strong>WHAT WE'RE LOOKING FOR</strong>:</h3> <p>TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.</p> <p> </p> <p> </p><p>This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.</p> <p>Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit <a rel="noopener noreferrer" href="https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5">https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5</a> to review your address. </p> <p></p> <p></p><p><br></p><b>Basic Qualifications</b><ul> <li>6 months to 2 years of experience in an IT support or customer service role</li> <li>Basic understanding of Windows 10/11 operating systems</li> <li>Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint</li> <li>Strong verbal and written communication skills</li> <li>Ability to follow documented procedures accurately and consistently</li> <li>Comfortable working in a remote environment with minimal supervision</li> <li>Strong organizational skills and ability to manage multiple priorities</li> <li>Basic understanding of IT concepts such as Wi-Fi, encryption, MFA</li> <li>Experience with any ticketing or help desk system is a plus</li> <li>Reliable internet connection and a dedicated workspace for remote work</li> </ul><p><br></p><b>Security Clearance and Where You'll Work</b><ul type="disc"> <ul type="disc"> <li>Applicants selected must be a U.S. Citizen.</li> <li>Remote work within the continental United States</li> <li>Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.</li> </ul> </ul><p><br></p><p></p> <div>$15 - $21 an hour</div> <h3><span style="font-size: 18px;"><strong>Benefits at TSTC</strong></span></h3> <p><strong>Competitive Hourly Rates - </strong> Great pay and personal and team merit bonuses</p> <p><strong>Team Events</strong> – ERG memberships, virtual and in person events, and company contests</p> <p><strong>Flexible Work Options</strong> – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)</p> <p><strong>Comprehensive Wellness Programs</strong> - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.</p> <p>All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.</p> <p>As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.</p> <p>If you need assistance or an accommodation due to a disability, please email us at <a href="mailto:HR@totalsystech.com">HR@totalsystech.com</a> or call us at (276) 496-4458.</p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...