Information Systems Analyst - Public Works

April 22, 2026

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<div id="isPasted" style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.</div><div id="isPasted" style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The Department of Public Works is recruiting to fill an Information Systems Analyst (ISA) position within the Enterprise GIS (Geographic Information Systems) team.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Salary range(s) for this classification is $141,894.48 - $172,885.44 annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The Enterprise GIS team operates out of the Department of Public Works but works across the city to coordinate GIS efforts, lead multi-departmental GIS projects, geospatially-enable City business systems, and administer Enterprise GIS infrastructure for citywide use. The city has standardized on a modern technology stack consisting of Windows Server, Esri ArcGIS platform, VertiGIS Studio, Safe Software FME, and SQL Server enterprise geodatabases. The city has an enterprise license agreement with Esri, and the Enterprise GIS team maintains a large Enterprise GIS server environment with public and internal-facing ArcGIS Server instances, complementary ArcGIS Portal and ArcGIS Online organizations, an SDE environment featuring a data catalog with over 1,000 feature classes, and integrations with dozens of business systems.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;">The ISA is a professional-level position in the IT professional management series and responsible for GIS system administration, database design, business system integration, application development, and implementation of large-scale enterprise projects. The position requires a GIS professional with broad technical experience as well as the ability to take initiative and direct others. The ideal candidate must be a strong individual contributor that is able to take full ownership of projects, designing solutions in alignment with City Enterprise GIS standards and industry best practices and working at a hands-on level to build, implement, and support such solutions. The position also demands proven ability to troubleshoot and resolve complex technical issues with limited resources. Advanced knowledge of the ArcGIS platform and experience with GIS server administration is required. Experience with VertiGIS Studio and GIS web application development in an Esri environment is highly desirable. </div><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;">The GIS ISA reports to the Enterprise GIS Manager. This position is responsible for programming that supports the development and maintenance of major applications used citywide. </div><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;">Key responsibilities and duties may include, but are not limited to the following:</div><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Administer Enterprise GIS server environment (ArcGIS Enterprise, VertiGIS Studio, FME Server), including planning for and conducting system upgrades; applying and confirming patches; capacity planning and load testing; publishing and tuning services; managing backups; troubleshooting and resolving system issues; managing security policies, user accounts, roles, and permissions; and maintaining system documentation.</li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Meet with business owners and end users to gather and document requirements for GIS solutions. Design, build, and deploy mapping applications on the ArcGIS platform. Provide documentation, training, and support to end users. </li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Develop and maintain web mapping applications using VertiGIS Studio Web 5.x, including web map authoring, site configuration, and development of print templates, reports, and workflows. </li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Develop and maintain complex geoprocessing routines and ETL workbenches using FME and/or Python. </li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Conduct data modeling and design activities for new datasets by analyzing inputs and developing appropriate schemas in alignment with City standards.</li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Build and support GIS integrations with city business systems.</li></ul></div><div style="margin: 0.0px;padding: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Lead large-scale, cross-department Enterprise GIS projects. Work collaboratively with departments to reduce program redundancies and support effective use of enterprise resources. Train end users on enterprise standards and best practices; provide development oversight and guidance.</li></ul></div><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;">In addition, this position is part of a team responsible for providing GIS support in the Emergency Operations Center (EOC) when activated. This position requires to work onsite, 5 days/week during probationary period. After successful completion of probation, new hires may be allowed to work remotely 1 day/week. </div><div style="margin: 0.0px;padding: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;">This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.</div></div><div id="isPasted" style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Education: A bachelor's degree from an accredited college or university in a relevant field.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Experience: Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Acceptable Substitutions:</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.</ul></div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Completion of a master's degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.</ul></div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> Certifications:</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"><ul style="margin: 0.0px 0.0px 3.0pt;padding: 0.0px;"><li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Possession of a valid State of California driver’s license may be required.<li style="margin: 0.0px 0.0px 0.0px 24.0px;padding: 0.0px;">Certification as a Microsoft Certified Systems Engineer (MCSE), or equivalent certification from a professional organization, may be required, if assigned to positions working with computer networks.</ul></div><div id="isPasted" style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Candidates must have advanced experience with the ArcGIS platform and VertiGIS Studio. </div>Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Demonstrates ability to provide training to technical and non-technical users in small and large group settings and ability to produce technical documentation, such as system and application design documents, migration plans, standard operating procedures, and other technical policies and procedures.<div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Demonstrates ability to isolate and resolve performance and other technical issues within a complex enterprise server environment.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Applies sound problem solving to the design and buildout of geospatial solutions by gathering requirements and selecting appropriate tools and methods to deliver an efficient and cost-effective solution.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">Project Management - Ensures support for projects and implements agency goals and strategic objectives.</div><div style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;"> </div>Selection Process <div id="isPasted" style="margin: 0.0px;padding: 0.0px;color: rgb(0,0,0);font-style: normal;text-indent: 0.0px;">The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and cover letter. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that the use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. Please upload a resume and cover letter that outlines your qualifications and experience related to the ISA position outlined under Position Duties. </div> If you have questions about the duties of these positions, the selection or hiring processes, please contact Diana Gonzalez at <a href="mailto:diana.gonzalez@sanjoseca.gov">diana.gonzalez@sanjoseca.gov</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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