Human Centered Design Analyst (Remote)

Other Jobs To Apply

<p style="margin: 0px;" data-start="81" data-end="606"><span style="font-size: 10pt; font-family: verdana, geneva;">GovCIO is currently hiring for a Human Centered Design Analyst (Clinical Experience, AI & Workflow Evaluation) to support the evaluation and improvement of clinical workflows and user experiences across the Department of Veterans Affairs (VA). This role focuses on understanding how clinicians and staff interact with digital health solutions, including AI-enabled capabilities, and translating those insights into actionable improvements that enhance usability, efficiency, and overall experience.</span></p><p style="margin: 0px;" data-start="81" data-end="606"> </p><p style="margin: 0px;" data-start="608" data-end="796"><span style="font-size: 10pt; font-family: verdana, geneva;">This position will be located in the United States and will be a fully remote position, with occasional travel as needed to support stakeholder engagement and workflow observation.</span></p> <br><strong>Responsibilities</strong><br><br><p style="margin: 0px;" data-start="173" data-end="582"><span style="font-size: 10pt; font-family: verdana, geneva;">Supports the evaluation and improvement of clinical workflows and user experiences associated with digital health and AI-enabled solutions across the Department of Veterans Affairs (VA). Works under the guidance of the Human-Centered Design Lead to gather user insights, analyze workflows, and contribute to experience design and evaluation efforts that enhance usability, efficiency, and provider experience.</span></p><ul data-start="584" data-end="1660"><li data-section-id="nx8ce1" data-start="584" data-end="732"><span style="font-size: 10pt; font-family: verdana, geneva;">Conducts and supports user research activities including interviews, focus groups, and workflow observations with clinical and operational staff</span></li><li data-section-id="kbi8t3" data-start="733" data-end="827"><span style="font-size: 10pt; font-family: verdana, geneva;">Synthesizes qualitative findings into key themes, insights, and actionable recommendations</span></li><li data-section-id="3c5jvo" data-start="828" data-end="931"><span style="font-size: 10pt; font-family: verdana, geneva;">Develops and maintains artifacts such as workflow maps, journey maps, and user experience summaries</span></li><li data-section-id="sl3bxl" data-start="932" data-end="1061"><span style="font-size: 10pt; font-family: verdana, geneva;">Assists in evaluating how digital health and AI-enabled tools (e.g., ambient scribe) are used in real-world clinical settings</span></li><li data-section-id="19oed3m" data-start="1062" data-end="1190"><span style="font-size: 10pt; font-family: verdana, geneva;">Supports user acceptance testing (UAT), field testing, and feedback collection efforts to assess usability and effectiveness</span></li><li data-section-id="126iq5n" data-start="1191" data-end="1338"><span style="font-size: 10pt; font-family: verdana, geneva;">Collaborates with clinical, technical, and operational stakeholders to identify workflow improvements and experience optimization opportunities</span></li><li data-section-id="1485uth" data-start="1339" data-end="1443"><span style="font-size: 10pt; font-family: verdana, geneva;">Prepares materials and supports facilitation of workshops, design sessions, and stakeholder meetings</span></li><li data-section-id="zx7fje" data-start="1444" data-end="1542"><span style="font-size: 10pt; font-family: verdana, geneva;">Contributes to reports, presentations, and briefings for leadership and cross-functional teams</span></li><li data-section-id="e8ahdf" data-start="1543" data-end="1660"><span style="font-size: 10pt; font-family: verdana, geneva;">Tracks insights, feedback, and evaluation findings to support continuous improvement and informed decision-making</span></li></ul> <br><strong>Qualifications</strong><br><br><p style="margin: 0px;" data-start="179" data-end="268"><span style="font-size: 10pt; font-family: verdana, geneva;">Bachelor’s degree with 8+ years of relevant experience (or commensurate experience)</span></p><h3 data-section-id="1o333tk" data-start="270" data-end="308"><span style="font-size: 10pt; font-family: verdana, geneva;" role="text"><strong data-start="274" data-end="308">Required Skills and Experience</strong></span></h3><ul data-start="309" data-end="1272"><li data-section-id="18hydqq" data-start="389" data-end="547"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience supporting Human-Centered Design (HCD), user experience (UX), customer experience, healthcare operations, or digital transformation initiatives</span></li><li data-section-id="rybx9u" data-start="548" data-end="682"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience conducting or supporting qualitative research methods (e.g., interviews, focus groups, workflow observation, synthesis)</span></li><li data-section-id="d9tgir" data-start="683" data-end="768"><span style="font-size: 10pt; font-family: verdana, geneva;">Ability to analyze and document workflows, user journeys, and experience insights</span></li><li data-section-id="i36i6t" data-start="769" data-end="905"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience supporting evaluation activities such as user feedback collection, usability assessment, or user acceptance testing (UAT)</span></li><li data-section-id="yn8bcf" data-start="906" data-end="1029"><span style="font-size: 10pt; font-family: verdana, geneva;">Strong written and verbal communication skills, including ability to translate findings into clear, actionable insights</span></li><li data-section-id="1dbeohi" data-start="1030" data-end="1157"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience working collaboratively with cross-functional teams, including clinical, technical, and operational stakeholders</span></li><li data-section-id="1gvvu63" data-start="1158" data-end="1272"><span style="font-size: 10pt; font-family: verdana, geneva;">Strong organizational skills with the ability to manage multiple tasks and priorities in a dynamic environment</span></li></ul><p><strong><span style="font-size: 10pt; font-family: verdana, geneva;">Clearance Required:</span></strong></p><ul><li><span style="font-size: 10pt; font-family: verdana, geneva;">Ability to obtain and maintain a Public Trust clearance or higher</span></li></ul><h3 data-section-id="66cl6c" data-start="1279" data-end="1318"><span style="font-size: 10pt; font-family: verdana, geneva;" role="text"><strong data-start="1283" data-end="1318">Preferred Skills and Experience</strong></span></h3><ul data-start="1319" data-end="1984"><li data-section-id="eg2jdn" data-start="1319" data-end="1423"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience working within the Department of Veterans Affairs (VA) or federal healthcare environments</span></li><li data-section-id="1eiv6sy" data-start="1424" data-end="1494"><span style="font-size: 10pt; font-family: verdana, geneva;">Background in healthcare, clinical settings, or patient experience</span></li><li data-section-id="1jeuxvo" data-start="1495" data-end="1606"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience with AI-enabled or digital health solutions (e.g., ambient scribe, clinical documentation tools)</span></li><li data-section-id="1q8z2k0" data-start="1607" data-end="1688"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience facilitating workshops, stakeholder sessions, or design activities</span></li><li data-section-id="6rgtel" data-start="1689" data-end="1776"><span style="font-size: 10pt; font-family: verdana, geneva;">Familiarity with service design methods, journey mapping, and workflow optimization</span></li><li data-section-id="lfg3cc" data-start="1777" data-end="1858"><span style="font-size: 10pt; font-family: verdana, geneva;">Experience supporting large-scale programs, pilots, or enterprise initiatives</span></li><li data-section-id="5zfalt" data-start="1859" data-end="1984"><span style="font-size: 10pt; font-family: verdana, geneva;">Certifications or training in Human-Centered Design, UX, Agile, or Project Management (e.g., PMP, IDEO HCD certification)</span></li></ul> <br><strong>Posted Salary Range</strong><br><br>USD $150,000.00 - USD $170,000.00 /Yr.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...