Franchise Business Consultant – Northern California

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About the position

We’re not in the wing business. We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences. Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability. The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants. This role serves as the primary business partner to Brand Partners, ensuring: Consistent execution of operating standards  Clear visibility into business performance  Disciplined routines that drive accountability  Timely identification and resolution of performance gaps    This is not a coordination role. This is a performance execution role focused on improving how the business runs day-to-day.

Responsibilities

  • Monitor Same Store Sales, guest experience metrics, and operational KPIs
  • Identify performance gaps and implement structured improvement plans
  • Establish and maintain disciplined business routines, including:
  • Weekly performance check-ins
  • Quarterly Business Reviews (QBRs)
  • Drive follow-through on commitments and ensure accountability
  • Maintain clear and consistent visibility into restaurant performance
  • Ensure execution of brand standards across:
  • Speed
  • Accuracy
  • Hospitality
  • Food quality
  • Reinforce compliance with franchise agreements and operational expectations
  • Drive adoption and execution of enterprise initiatives, including:
  • Loyalty programs
  • SmartKitchen
  • Training platforms
  • Protect the brand across food safety, operations, and guest experience
  • Build strong, trust-based relationships with Brand Partners
  • Influence performance through operational expertise and clear communication
  • Deliver direct, actionable feedback aligned to business results
  • Hold partners accountable to agreed-upon actions and commitments
  • Escalate performance or compliance issues when necessary
  • Partner with cross-functional teams, including:
  • Development
  • Marketing
  • Training
  • Supply Chain
  • Finance
  • Technology
  • Support new restaurant openings and ensure operational readiness
  • Provide field-based insights to inform enterprise decision-making

Requirements

  • 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
  • Strong operational expertise with the ability to diagnose and resolve performance issues
  • Financial acumen with ability to interpret restaurant-level metrics and trends
  • Proven ability to influence without direct authority
  • Strong organizational and prioritization skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Willingness to travel extensively within assigned region
  • Although this role is remote, we do need this candidate to sit in the Western United States, ideally Northern California.

Benefits

  • Unlimited paid time off for exempt employees
  • One paid volunteer day of your choice
  • Competitive bonus structure for eligible roles
  • Team member stock purchase plan
  • Health savings or flexible spending account options
  • 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
  • Comprehensive medical, dental, and vision benefits
  • Basic life and AD&D insurance provided
  • Pet insurance
  • Education Assistance
  • Wellness reimbursement program
  • Paid maternity and paternity leave
  • Discount on Wingstop gift cards
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