E-commerce Manager

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<p style="min-height:1.5em"><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><p><br class="ProseMirror-trailingBreak"></p><p style="min-height:1.5em">Our client is a growing organization focused on scaling its online retail presence through strong digital operations, optimized customer experiences, and data-driven decision-making. They are investing in building a high-performing e-commerce function to improve conversion rates, streamline operations, and drive sustained revenue growth.</p><p style="min-height:1.5em"></p><h2><strong>Location</strong></h2><p style="min-height:1.5em">Fully remote | 9 AM - 5 PM EST</p><p style="min-height:1.5em"></p><h2><strong>Role Overview</strong></h2><p style="min-height:1.5em">The E-commerce Manager will lead day-to-day online retail operations, including website management, merchandising, optimization, and overall digital customer experience. This is a hands-on role requiring strong expertise in Shopify, UX/UI optimization, and the ability to manage remote teams while driving performance and growth.</p><p style="min-height:1.5em"></p><h2><strong>Key Responsibilities</strong></h2><p style="min-height:1.5em"><strong>E-commerce Operations & Website Management</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Manage day-to-day e-commerce operations, including site maintenance, product launches, and promotional campaigns</p></li><li><p style="min-height:1.5em">Oversee product catalog management, content updates, and overall site functionality</p></li></ul><p style="min-height:1.5em"><strong>Website Merchandising & Optimization</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Develop and execute website merchandising strategies to maximize conversion rates and revenue</p></li><li><p style="min-height:1.5em">Leverage tools such as Fast Simon, Bloomreach, or Searchspring for search optimization, personalization, and merchandising automation</p></li></ul><p style="min-height:1.5em"><strong>UX/UI & Conversion Rate Optimization</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Optimize user experience (UX) and interface design (UI) through A/B testing, customer research, and data analysis</p></li><li><p style="min-height:1.5em">Use tools like Hotjar or Microsoft Clarity to analyze user behavior and identify opportunities for improvement</p></li></ul><p style="min-height:1.5em"><strong>Analytics & Performance Tracking</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Monitor site performance metrics using tools like Google Analytics</p></li><li><p style="min-height:1.5em">Implement data-driven improvements to enhance user experience and drive revenue growth</p></li></ul><p style="min-height:1.5em"><strong>Team & Project Management</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Manage and coordinate a remote team of content and website producers</p></li><li><p style="min-height:1.5em">Oversee cross-functional projects while maintaining organized workflows and prioritization</p></li></ul><p style="min-height:1.5em"><strong>Technical & SEO Collaboration</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Ensure the website follows SEO best practices and identify opportunities for improvement</p></li><li><p style="min-height:1.5em">Collaborate with teams to implement enhancements and improve overall site performance</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Qualifications</strong></h2><p style="min-height:1.5em"><strong>Experience</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3+ years of experience in e-commerce management or similar roles</p></li><li><p style="min-height:1.5em">Proven track record of driving online revenue growth and improving conversion rates</p></li><li><p style="min-height:1.5em">Strong hands-on experience with Shopify</p></li></ul><p style="min-height:1.5em"><strong>Skills</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience with merchandising tools such as Fast Simon, Bloomreach, or Searchspring</p></li><li><p style="min-height:1.5em">Strong understanding of UX/UI principles and e-commerce best practices</p></li><li><p style="min-height:1.5em">Proficiency in Google Analytics and data-driven decision-making</p></li><li><p style="min-height:1.5em">Knowledge of HTML/CSS and SEO best practices</p></li><li><p style="min-height:1.5em">Familiarity with tools like Hotjar, Microsoft Clarity, or similar heatmapping tools</p></li><li><p style="min-height:1.5em">Experience with Klaviyo or similar email marketing platforms (nice to have)</p></li><li><p style="min-height:1.5em">Highly organized with strong project management skills</p></li><li><p style="min-height:1.5em">Ability to manage multiple priorities in a fast-paced environment</p></li><li><p style="min-height:1.5em">Strong analytical mindset with attention to detail</p></li><li><p style="min-height:1.5em">Customer-centric approach with a focus on improving user experience</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What Success Looks Like</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Improved conversion rates and sustained online revenue growth</p></li><li><p style="min-height:1.5em">Smooth execution of website updates, product launches, and campaigns</p></li><li><p style="min-height:1.5em">Optimized user experience leading to increased engagement and reduced drop-off rates</p></li><li><p style="min-height:1.5em">Efficient management of remote teams and project workflows</p></li><li><p style="min-height:1.5em">Consistent use of data-driven insights to improve website performance</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Opportunity</strong></h2><p style="min-height:1.5em">This is a high-impact opportunity to take ownership of a growing e-commerce operation and directly influence both revenue and customer experience. You will play a key role in optimizing digital performance, scaling operations, and driving measurable growth within a fast-paced environment.</p><h3><strong><u>Application Process:</u></strong></h3><h3>To be considered for this role these steps need to be followed:</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Fill in the application form</p></li><li><p style="min-height:1.5em">Record a video showcasing your skill sets</p></li></ul>

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