Director - Franchise Operations, Dunkin'

Other Jobs To Apply

No other job posts for this day.

The Director of Franchise Operations leads a team of Business Consultants to achieve the portfolio operating plan and business performance goals. The DFO sets targets and coaches Business Consultants to provide consultative support to franchisees on sales, profit, and network growth, ensuring that franchisee goals are achieved or exceeded. The DFO identifies, plans for, and provides solutions or support to Business Consultants and Franchisees.

Duties and Responsibilities

  • Serve as the primary liaison for franchisees and field teams in Emerging Markets while quarterbacking expansion initiatives in emerging DMAs to ensure speed-to-market, operational readiness, and successful implementation of the Emerging Market Strategy, contributing to future growth plans.
  • Develop new market entry plans for Dunkin' to achieve cross-functional "system readiness" to successfully open in multiple new markets with multiple new franchisees.
  • Collaborate with Sr. Managers of Emerging Markets and cross-functional teams to align strategies with the One Inspire Model and National Strategy.
  • Lead market reset initiatives and develop market-level plans to accelerate top-line sales, optimize station layouts for operational efficiency, and strengthen community presence, driving improved performance and profitability in emerging markets. Partner with cross-functional teams and franchisees to overcome barriers to topline growth, seamless execution, deeper market penetration and improved franchisee profitability.
  • Achieve the operations and business performance goals for their portfolio of Franchisees, as set by brand leadership.
  • Facilitate Annual Planning and Franchise Business Review process with Franchisees and their assigned Business Consultants to assess performance based on previous goals and commitments, and to align on future goals and commitments.
  • Provide coaching to the Business Consultants to support Franchisees in meeting annual goals.
  • Provide coaching to Business Consultants to support personal and professional development.
  • Track, review, and analyze on-going data and analytics to guide Business Consultant and Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address.
  • Lead Business Consultants in strategic and complex Franchisee conversations, building and strengthening relationships with Franchisees, and demonstrating desired consultative behaviors.
  • Facilitate the involvement of Inspire functional groups to provide the correct resources to Business Consultants to assist franchisees (Construction & Development, Marketing, Legal, IT, Finance, etc.).
  • Collaborate across the Brand to identify gaps and determine training needs for Franchisees and Business Consultants with the Inspire Learning and Development team.
  • Ensure the effective use of G&A expenses within parameters set by regional leads.
  • Complete all responsible administrative functions and requirements of the position in a timely manner.
Preferred Education Level
  • Bachelor's Degree or equivalent
Experience Qualifications
  • Ten plus years restaurant or retail management experience with multi-unit leadership and supervisory experience
Required Knowledge, Skills or Ability
  • Thorough understanding and knowledge of restaurant operations
  • Strong leadership skills, including ability to provide vision, motivate team and ensure accountability
  • Sound business and financial acumen
  • Excellent consultative and coaching skills
  • Excellent oral and written communication and interpersonal skills
  • Able to handle complex issues and difficult conversations
  • Must be able to build credibility and trusting relationships with internal and external stakeholders
  • Able to develop and execute plans to drive results
Preferred Knowledge, Skills or Ability
  • Knowledgeable about process of development and construction
  • Entrepreneurial with balance of strategic and operational skills
  • Innovative and creative
  • Has limited decision-making authority within existing policy guidelines
Travel Required
  • Yes, must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio.


Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...