Customer Service Representative (English & Spanish Speaking) - Remote

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<p><strong>Job Title</strong></p> <p>Customer Service Representative (Bilingual Spanish & English) </p> <p><strong>A bit about us: </strong></p> <p>We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced.  A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!</p> <p><strong>A bit more about this role:</strong></p> <p>The Customer Service Representative will be responsible for a variety of functions spanning our stores.  This position will be supporting the Customer Service Department in providing excellent, efficient, and consistent customer support across all channels. As a member of the team, you will work in an entrepreneurial environment where we are constantly looking to learn what our customers need and to develop better ways to serve them. </p> <p><strong>Eligibility Requirements</strong></p> <ul> <li>Bilingual in English and Spanish</li> <li>High School Diploma or equivalent</li> <li>Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action</li> <li>Available for the following shifts, will be scheduled for 5 days per week from Monday-Saturday: <ul> <li>5:00am-2:00pm Pacific Standard Time (PST)</li> <li>6:00am-3:00pm Pacific Standard Time (PST)</li> <li>7:00am-4:00pm Pacific Standard Time (PST)</li> <li>8:00am-5:00PM Pacific Standard Time (PST)</li> </ul> </li> <li>High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source.</li> <li>Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center</li> </ul> <p><strong>Responsibilities will include:</strong></p> <ul> <li>Customer service support for our  stores:</li> <ul> <li>Phone line coverage</li> <li>Monitor ticketing system and participate in resolution of issues for assigned case types</li> <li>Assist customers with order and return inquiries</li> <li>Assist with general customer service tasks, such as voicemail monitoring</li> </ul> <li>Responsibilities may change or adapt to the needs of our rapidly growing team</li> </ul> <p><strong>Attributes to success:</strong></p> <ul> <li>Adaptability</li> <ul> <li>The ability to work in a dynamic environment </li> <li>The ability to adjust approach and method to suit the needs of others</li> <li>The ability to accept feedback and grow from it</li> </ul> <li>Communication</li> <ul> <li>The ability to adjust your tone and approach to different people</li> <li>The ability to break down and articulate complex information in simple terms</li> <li>The ability to listen and comprehend a diverse customer base</li> <li>The ability to communicate ideas, feedback and needs via written and verbal forms</li> </ul> <li>Customer Service Skills</li> <ul> <li>The ability to manage difficult or emotional customer situations</li> <li>The ability to find and provide accurate information in a timely manner</li> <li>The ability to display courtesy and sensitivity</li> </ul> <li>Dependability</li> <ul> <li>The ability to try your best and look for ways to improve</li> <li>The ability to follow written standard operating procedures and to ask questions when uncertain</li> <li>The ability to take accountability for your own actions</li> </ul> <li>Problem Solving Skills</li> <ul> <li>The ability to develop alternative solutions when necessary</li> <li>The ability to identify problems and their solutions efficiently</li> <li>The ability to work with others to complete a problem’s resolution</li> </ul> </ul> <p><strong>Desired skills & experience:</strong></p> <ul> <li>Experience with tires or automotive industry (preferred)</li> <li>Bilingual in Spanish and English (preferred)</li> <li>Comfort with Google Suite products and/or Microsoft Office products</li> <li>You’re a great team member with a can-do attitude!</li> </ul> <p><strong>Please submit resume in English.</strong></p>

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...