Customer Service / Order Entry Representative

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<div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"=""><b>WORK FROM HOME - 100% REMOTE </b></div> <div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"=""><b>Full Time</b></div> <div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"=""> </div> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">JOB RESPONSIBILITIES</b><br style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;"> <b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Summary: </b>The Customer Service / Order Entry Representative will provide total support to our customers with regard to placing orders in the system. They interact with customers to provide and process information in response to order entry.</p> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Essential Responsibilities </b>include the following. Other duties and special projects may be assigned</p> <ul style="box-sizing: inherit; color: rgb(75, 75, 75); font-family: Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 0.87rem; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.43; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Answer inbound calls and email, enter customer orders, and make outbound calls as appropriate</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Process various types of optical product orders within the appropriate deadlines</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Place orders accurately into the designated ordering system</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Provide order status, shipping information, and associated fee structure to customers as needed</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources regarding orders</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Communicate and coordinate with internal departments to ensure the timeliness of orders</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;"> Effectively troubleshoot and provide resolution support for customer issues in a timely fashion</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Comply with the Attendance Policy and adhere to established department goals and guidelines</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Maintain accurate records of customer interactions and transactions</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Assist customers with processing their orders and general product knowledge</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Provide individualized customer service with high quality and professional standards</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Route calls to the appropriate resources when needed</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Participate in ongoing department training and assessment programs</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Keep reference guides organized and current</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Meet or exceed all key performance metrics set by the department</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Report inconsistencies and inefficiencies, and escalate issues to management</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Actively participate in team discussions; provide feedback to improve the work environment</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Participate in department and company activities</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Provide assistance to other Associates and departments as needed</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Maintain a clean and organized work area</li> </ul> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Supervisory Responsibilities: </b> None</p> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">QUALIFICATIONS</b><br style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;"> <b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Required Qualifications and Skills</b></p> <ul style="box-sizing: inherit; color: rgb(75, 75, 75); font-family: Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 0.87rem; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.43; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">High school diploma or equivalent</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Requires proficiency with MS office applications (Excel, Word)</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Excellent written and oral communication skills with the ability to convey information clearly and effectively</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Ability to resolve customer conflict issues in a tactful and professional manner</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Ability to multi-task and utilize multiple systems while performing on the job</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Ability to adapt to change and unexpected demands of the business</li> </ul> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Desired Qualifications</b></p> <ul style="box-sizing: inherit; color: rgb(75, 75, 75); font-family: Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 0.87rem; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.43; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Bachelor’s Degree</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Prior work experience in an inbound call center environment or customer service experience</li> <li style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; list-style-image: none; list-style-position: inside; list-style-type: disc; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Proficiency with MS Outlook</li> </ul> <div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"=""> </div> <div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"=""><b>Start Date</b></div> <div style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: " noto="" sans",="" "helvetica="" neue",="" helvetica,="" arial,="" "liberation="" roboto,="" noto,="" sans-serif;="" font-size:="" 14px;="" font-style:="" normal;="" font-variant:="" font-weight:="" 400;="" letter-spacing:="" 0px;="" line-height:="" 1.5;="" margin:="" 0px="" 10px;="" orphans:="" 2;="" padding:="" text-align:="" left;="" text-decoration:="" none;="" text-indent:="" text-transform:="" -webkit-text-stroke-width:="" white-space:="" word-spacing:="" 0px;"="">August 17th, 2026</div> <p style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><b style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;">Pay</b><br style="box-sizing: inherit; font-family: Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif;"> $17.00/hr with opportunity for growth</p> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"><b>Hours</b></div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;">Training Hours - 9am - 6pm Monday - Friday</div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;">Regular Hours - 10am -7pm Monday - Friday</div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"><b>Training</b></div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;">4-6 weeks on camera remote training required</div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-family: Arimo, " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> <div style="-webkit-tap-highlight-color: transparent;"> <div style="-webkit-tap-highlight-color: transparent;"><b style="-webkit-tap-highlight-color: transparent;"><i style="-webkit-tap-highlight-color: transparent;"><span style="-webkit-tap-highlight-color: transparent; font-family: arial, helvetica, sans-serif;"><span style="-webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);"><span style="-webkit-tap-highlight-color: transparent; font-size: 14px;">For US Candidates</span></span></span></i></b></div> <div style="-webkit-tap-highlight-color: transparent;"><span style="-webkit-tap-highlight-color: transparent; font-size: 14px;"><span style="-webkit-tap-highlight-color: transparent; color: rgb(0, 0, 255);">The anticipated base pay range for this position is $17.00 an hour</span></span></div> <div style="-webkit-tap-highlight-color: transparent;"> </div> <div style="-webkit-tap-highlight-color: transparent;"><span data-teams="true" style="-webkit-tap-highlight-color: transparent;"><span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.</span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;"><strong style="-webkit-tap-highlight-color: transparent;">Full-time employees</strong> and/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts.</span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;"><strong style="-webkit-tap-highlight-color: transparent;">Part-time employees do not receive benefits.</strong></span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;"><strong style="-webkit-tap-highlight-color: transparent;">US full-time employees are eligible for the following time-off benefits:</strong></span><br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">  1.  Vacation and/or Sick time</span><br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">  2.  Holiday pay</span><br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">  3.  Birthday PTO</span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please provide your name and contact information so that we may follow up in a timely manner), email @hrfeedback@abboptical.com</span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</span><br style="-webkit-tap-highlight-color: transparent;"> <br style="-webkit-tap-highlight-color: transparent;"> <span style="-webkit-tap-highlight-color: transparent; font-size: inherit;">The compensation and benefits information set forth in this posting applies to candidates hired in the United States. </span></span></div> </div> </div> <div style="-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-family: Arimo, " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"=""> </div> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"> </div> <div style="font: 400 14px/1.5 Noto Sans,Helvetica Neue,Helvetica,Arial,Liberation Sans,Roboto,Noto,sans-serif; margin: 0px 0px 10px; padding: 0px; text-align: left; color: rgb(45, 45, 45); text-transform: none; text-indent: 0px; letter-spacing: 0px; text-decoration: none; word-spacing: 0px; white-space: normal; box-sizing: inherit; orphans: 2; font-size-adjust: none; font-stretch: normal; -webkit-text-stroke-width: 0px;"><span style="color: rgba(0, 0, 0, 0.87); font-family: Arimo, " helvetica="" neue",="" helvetica,="" arial,="" sans-serif;"="">ABB031</span></div><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...