Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits<br><br><strong>Job Description<br><br></strong>The Retail Sales Associate is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.<br><br><strong>Essential Job Functions<br><br></strong><ul><li>Greets guests, answers the phone, and answers questions accurately and politely.</li><li>Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.</li><li>Directs guests to different areas of the property.</li><li>Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.</li><li>Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).</li><li>Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.</li><li>Displaying Retail product through Hard Rock’s visual display standards.</li><li>Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.</li><li>Assures the complete satisfaction of each and every guest by creating memorable experiences.</li><li>Attend and participate in meetings, completing follow-up as assigned.</li><li>Perform work regularly and predictably.</li><li>Responsible for cleaning and sanitizing work and public spaces.</li><li>Other duties as assigned.<br><br></li></ul>This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.<br><br><strong>Skills<br><br></strong><ul><li>Strong leadership and interpersonal skills </li><li>Excellent interpersonal, oral and written communication skills.</li><li>Meticulous, organized and accurate</li><li>Extreme confidentiality.</li><li>Familiarity with a variety of computer systems and applications.</li><li>Be flexible to work varying shifts and time schedules as needed.</li><li>Communicate effectively with all levels of employees and guests.</li><li>Manage multiple details and tasks concurrently in a changing environment.</li><li>Able to work effectively in a team environment.</li><li>Analyze and think about how possible solutions impact on the entire operation.<br><br></li></ul>PHYSICAL DEMANDS<br><br><ul><li>Ability to stand and sit for extended periods of time.</li><li>Ability to walk distances.</li><li>Ability to lift 30 to 40 lbs.</li><li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li><li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.</li></ul>