Account Executive

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<p><span>Established in 2021,<span> </span><b>Independence Pet Holdings</b><span> </span>is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.</span></p><p><span> </span></p><p><span>We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><p><b><span>Clarus<span> </span></span></b><span><span>is a subsidiary of Independence Pet Holdings (IPH)</span><span>,<span> </span></span><span>and pioneering pet health technology company on a mission to transform the future of pet healthcare. We are dynamic entrepreneurs improving pet health by providing trusted and transparent information across the entire pet health landscape. Join us in<span> </span></span><span>shaping</span><span><span> </span></span><span>a smarter, healthier future for pets everywhere.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Job Summary:</span></b><span> </span></p></div><div><p><b><span>Clarus</span><span> </span></b><span><span>is seeking<span> </span></span><span>an<span> </span></span></span><b><span>Account Executive</span></b><span><span>.</span><span> </span><span>The<span> </span></span></span><b><span>Account Executive</span></b><span><span><span> </span>will play a crucial role in<span> </span></span><span>acquiring</span><span>, onboarding, and engaging independent and corporate veterinary practices. You will</span><span><span> </span></span><span>work</span><span><span> </span>closely with industry partner sales teams to drive lead conversions, manage sales funnels, and support practice onboarding. As we</span><span><span> </span></span><span>scale, you will contribute to<span> </span></span><span>enablement</span><span><span> </span>resources, CRM optimization, and customer onboarding processes to ensure seamless practice</span><span><span> </span></span><span>adoption.</span><span><span> </span></span><span>This role requires a motivated, goal-driven individual who is comfortable balancing sales relationship management in a fast-scaling</span><span><span> </span></span><span>environment</span></span><span> </span></p></div><div><p></p><p><b><span>Job Location:</span></b><span><span> Remote - </span><span>United States, with preference to East Coast.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Main <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Responsibilities:  </span></span></b><span><span>  </span></span><span><span> </span></span><span> </span></p></div><div><ul><li><p><span><span>Support partner sales teams to drive practice acquisition, lead conversion, and onboarding.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct product demos and drive deals by articulating value propositions and overcoming objections.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Oversee implementation and onboarding for new independent practices, ensuring smooth integration with minimal friction.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support data<span> </span></span><span>integrations</span><span><span> </span>by coordinating with customers and the correct internal teams.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support customer service, ensuring<span> </span></span><span>timely</span><span><span> </span>resolution, escalation, and follow-up.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop and iterate on customer engagement playbooks, automation strategies, and enablement resources.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize</span><span><span> </span>CRM to track leads, sales pipeline progress, and customer engagement metrics.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Provide feedback on onboarding and engagement processes, helping to refine and automate future workflows</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Basic Qualifications:  </span></span></span><span> </span></p></div><div><ul><li><p><span><span>Associate's degree</span><span><span> </span>or relevant work experience.<span> </span></span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Minimum of 5 years of sales, account management experience, hospital<span> </span></span><span>management</span><span><span> </span>and/or relevant work experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Veterinary hospital management experience, veterinary sales or customer success, and/or strong veterinary insurance</span><span><span> </span>industry knowledge</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Sales-driven mindset with experience supporting lead generation and conversion.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven ability to manage onboarding and implementation at scale.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong organizational skills to track and coordinate high-volume customer interactions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>CRM and performance tracking experience.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience supporting,<span> </span></span><span>developing</span><span><span> </span>or refining sales/CS<span> </span></span><span>enablement</span><span><span> </span>resources and automation strategies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ability to manage customer service needs and proactively improve processes based on customer feedback</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Up to 25% travel.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must have<span> </span></span><span>valid</span><span><span> </span>driver’s license from state of residency.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Must have and<span> </span></span><span>maintain</span><span><span> </span>vehicle, Insurance on transportation used for travel.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Interview Technology Notice:</span></b><span><span> </span></span><br><span><span>Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Text Messaging Notice:</span></b><span><span> </span></span><br><span><span>If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”</span></span><span> </span></p><p></p><p>#LI-Remote</p></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left !important">All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:</p><ul><li><p>Comprehensive full medical, dental and vision Insurance</p></li><li><p>Basic Life Insurance at no cost to the employee</p></li><li><p>Company paid short-term and long-term disability</p></li><li><p>12 weeks of 100% paid Parental Leave</p></li><li><p>Health Savings Account (HSA)</p></li><li><p>Flexible Spending Accounts (FSA)</p></li><li><p>Retirement savings plan</p></li><li><p>Personal Paid Time Off</p></li><li><p>Paid holidays and company-wide Wellness Day off</p></li><li><p>Paid time off to volunteer at nonprofit organizations</p></li><li><p>Pet friendly office environment</p></li><li><p>Commuter Benefits</p></li><li><p>Group Pet Insurance</p></li><li><p>On the job training and skills development</p></li><li><p>Employee Assistance Program (EAP)</p></li></ul><p></p><p>Interview Technology Notice:</p><p>Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. </p><p>By continuing with the interview, you consent to this use.</p><p></p><p>Text Messaging Notice:</p><p>If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. </p><p>You may opt out of text communications at any time by replying “STOP.”</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...